FAQ

[PALEO ART STORE] is a global online store created for paleontology enthusiasts

Q: What brands do you sell?

A: The brands we represent include: Beasts of The Mesozoic(creative beast) / nanmu studio / haolonggood / rebor / showanna.

Q: What payment methods do you accept?

A:We accept PayPal and credit card payments.

Q: How can I track my order?

A: After copying the tracking number of the express delivery, click on [Tracking Number], and enter the tracking number to query.

Or you can check it on the [17track] web page

17track link：https://www.17track.net/en

 

Q: Are there any additional fees?

A:  We prepay all fees for orders sent to Europe and the United States, so you won’t need to pay any additional charges upon arrival. If you ever encounter extra fees, please contact us for reimbursement. 

Q: How long does it take to ship after purchase?

A: In-stock items are typically shipped within three business days

The shipping time for presale products will be specified on the product page (for example, Q1 2026)

Most regions will receive the item within 8-15 days after shipping.

Q: Can I modify or cancel my order after placing it?

A: Orders can be changed or canceled before shipment, but cannot be canceled after shipment.

Q: What should I do if the item arrives damaged?

A: Don't worry, please take photos and contact us within ten days, and we will arrange for a replacement or refund.

Q: What if I don't receive it?

A: Don't worry, please contact us, and we will help you locate your package and provide a solution.

Q: How can I contact you?

A: You can leave me a message by clicking [chat] in the bottom right corner of the webpage, or you can private message us on our social media.

Due to the time difference, I may not be able to reply immediately. Please understand.

Tell me the problem you're encountering, and I will solve it for you.

Q:Where can I see information about new products?

A: We'll announce new products on social media. Follow us for updates

Instagram:

https://www.instagram.com/paleoartstore

Tiktok:

https://tiktok.com/@paleoartstore

X(Twitter):

https://x.com/paleoartstore

YouTube：

https://youtube.com/c/paleoartstore